If you have any problems with 4U MP4 Video Converter you can contact
our tech support by emailing
make sure you tell us as much information as you can about the problem you are
experiencing, including any error or warning messages that may have been displayed.
Inform us about the following:
- Version of 4U MP4 Video Converter
(from About dialog)
- Where did you get 4U MP4 Video Converter (http or
- Windows version, US or international, OEM or not
of your problem (as much information as possible to retrieve the problem)
try to help you as fast as possible, usually in one or two business days.
you have any comments or suggestions for the next releases of 4U MP4 Video Converter,
please feel free to post them to us.
Lost Registration Key
If you are a registered user and you have lost your registration key please let
us know by emailing firstname.lastname@example.org.
If your email address has changed since you ordered 4U MP4 Video Converter
you will need to email our technical support. Please include:
- The email address you used when you bought 4U MP4 Video Converter
order number or the phone number and address you used when you bought 4U MP4 Video
Converter (for verification)
Keeping up to date
make sure you are using the latest version of the software you should do the following.
1) Check the version number of the version you are currently using. The
full version number is in a format like ver1.011 and can be found on the About
screen available from the Help Menu.
2) Users should then visit http://www.mp4-converter.biz/download.htm
and check the latest version available. If there is a new version available download
it, make sure 4U MP4 Video Converter isn't running, then install it - into the
same folder as that in which your original version was installed. The 4U MP4 Video
Converter installer will attempt to find this folder automatically - you should
confirm that it has the correct one before applying the update.